From: BbGong@aol.com Sent: Wednesday, September 18, 2002 11:18 AM To: Lee, Juliana Subject: Letter of Endorsement I am proud to add my voice to herald the praises of this consummate professional Juliana Lee, who navigated every step of the process with her keen knowledge, precise skill, dedicated acumen and excellent expertise. She has a passion for her work and compassion for the community that add to her strength as a total professional. She is a role model for the community. Her counsel, advice, and negotiating skills from the marketing of my home to every last detail after completing the deal made my life easier, my stress level lower, and my happiness quotient higher. Always a step ahead, your thoughtful, well planned emails and web site information were in top form and made for exceptional communication through the process. I know that we shall return to you for our future real estate needs. It has been a joy and pleasure dealing with such a professional who is so intuitive and knowledgeable of the market --always with a smile, a joyful heart that comes from doing work that is LOVE, and thoughtful consideration of your clients. Please feel free to contact me via email or at my office should I ever be able to help you. Sincerely, Bubba Gong Palo Alto